If you find a product unsuitable please contact Cork Art Supplies as problems can often be resolved without incurring unnecessary postal charges.
If however, it is deemed necessary to return an item for exchange or refund, please note the following:-
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within fourteen days of receipt.
- Goods must have accompanying receipt and note of reason for return.
- Any damaged or mal-functioning items must be highlighted to us within 7 days.
- Any other shortages/errors found regarding your order must also be highlighted to us within 7 days.
- Costs incurred in posting the returned item are not refundable. Except in circumstances where the product(s) were damaged or mal-functioning.
In the instance that the wrong product has been shipped, please contact us before sending it back and we will send an appropriate shipping label for returns.